Find answers to our most frequently asked questions. If you have other questions, please just send them to
Please send us an email with your request for a VAT invoice, quoting your order number, name and whether you would like to receive your VAT invoice by post or by email.
Due to limitations with our systems, we are unable to accept cash or cheque payments.
Our postage costs covers our cost of sending the item and as a charity we are unable to subsidise this cost.
While we try to offer shipping to as many countries as possible, we simply cannot ship to every part of the world. The list of countries that we accept orders from is under review, so you may want to check back from time to time.
Yes we are happy to accept telephone orders. Please call +44 (0)1307 840393. Our helplines are open Monday to Friday, from 9am to 3pm.
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